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FAQ

This page contains answers to commonly-asked questions about our treatments, billing services and assessments. If you want to know more about us, please call any one of our 9 clinics nearest you

How much will the treatment cost?

Costs for specific services vary based on the condition and time required to provide effective rehab. Most insurances companies have coverage for treatments provided by our clinicians.

What are my payment options?

We bill your insurance directly. Any costs not covered by your insurance can be paid by visa, debit/interac, master card, cash and cheque.

Will my insurance cover the treatment?

Most plans have full or partial coverage for clinical services and products. At MedRehab Group, you don’t have to pay up front fees and we will bill your Extend Health Care (EHC), Motor Vehicle Accident (MVA), Workplace Safety and Insurance Board ( WSIB ) and Private claims directly.

Will my medical information and treatment records be handled confidentially?

Yes. The protection of personal information is not a new concept for MedRehab Group. Since inception, we have been collecting health information and following the health professional’s adherence to keeping of all medical and personal information. From the day of hire, staff members are made aware of and adhere to this confidentiality, or protection, of information policy.

Do I need a Doctor’s note?

A doctor note or referral is not mandatory to been seen and assessed by a clinicitian, however if you are claiming through your Extended Health Coverage a doctor’s note may be required when submitting your claim, and it will help therapists to diagnose and serve you better according to the medical information on your doctor’s note.

How long will I require treatment?

Acute pain can typically be resolved within 2-3 weeks (4-6visits). Ongoing and chronic conditions may be closer to 4-6 weeks.
Most treatment plans require 2-3 visits per week in the initial phase of treatment. Less frequency is required as the patient heals and as they are more equipt to perform a home program prescribed by the therapist.
In our office, we generally see clients falling into 3 types of care models: 1,2,3. Most clients usually remain in treatment between 3-6 weeks for the first 2 models. Model 3, many clients take longer and in combination with custom developed program, have a maintenance program to follow, to ensure complete recovery and ongoing health. However, final DC is always in the clients hands

Will I get better without receiving treatment?

Your symptoms may eventually resolve, but the underlying causes may create other physical complaints.

Will my pain go away with only medication?

Studies show that approximately 70% of all physical problems do not resolve with just medication.

How many sessions will be necessary and how often?

The number of sessions depends on the nature, severity and history of the problem, as well as the patient’s energy level. In acute cases, several sessions held in close succession are necessary. In chronic cases, treatments are less frequent and continue until the patient’s health status is stabilized. Improvements are usually noticed by the third to fifth visit.

Do I have to keep coming back forever?

No! In our office we have three types of care: relief care, corrective care and maintenance care. Pain usually subsides in the first 4-6 weeks. However, correcting the cause of a problem takes longer. You have the option of discontinuing care when the pain subsides. Once the pain has subsided you have the option to continue treatment to solve the root cause of your symptoms and participate in what we call maintenance care. It is completely up to you.

What are the benefits of physiotherapy?

Physiotherapy benefits include decreasing pain, improving joint mobility, increasing strength and coordination and improved cardio respiratory function.

What can I expect when I see a physiotherapist?

A physiotherapist will perform a detailed assessment of your injury and determine an appropriate treatment plan. When coming in for treatment you can expect to be treated with modalities, exercise, manual therapy, and be provided with education topics. The end goal of which is a return to normal daily function.

What areas of health do physiotherapists work?

Physiotherapists are educated and trained to work in a variety of areas. These include musculoskeletal, cardiorespiratory, and neurological cases and they can also treat a range of ages from pediatrics to geriatrics. Therefore no matter the injury, a physiotherapist can provide help for getting back to work, recreation, or everyday tasks.

Is physiotherapy safe?

YES! Everyone can benefit from physiotherapy whether you are living with a chronic illness, recovering from a work injury or suffering after that weekend hockey game.

What pain can be resolved by physiotherapy?

Physiotherapy can be useful in the diagnosis and management of a wide range of pain, such as sports injuries, back and neck pain, postural problems, occupational pain and spinal cord injuries.

What types of massage do you provide?

Our registered massage therapists will provide the most common known types of massage such as Swedish, Deep Tissue and Seated Acupressure.

What do I wear during the massage?

It’s depending on the massage technique your therapist uses, you may or may not need to undress. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on.